We take great care in ensuring that your order reaches you in perfect condition. However, in the rare event that your item is damaged or altered during transit, we offer the following return policy:
Eligibility for Returns
- Damaged Items: Returns are accepted only if the product is damaged or broken due to shipping.
- Proof of Damage: You must provide clear evidence of the damage, such as photos of the product and packaging.
Conditions for Returns
- The product must be unused and returned in its original packaging.
- Returns are not accepted for reasons other than damage or breakage during shipping.
Refund Process
- Once we verify the damage, we will process your refund.
- Refunds are issued directly by us, and the amount will be credited to your bank account or original payment method. Please note that refunds may take up to 7-10 business days to process, depending on your bank.
How to Request a Return
- Contact our customer service team at info@evexiastores.gr or call us at +30 6946959900 .
- Provide your order number, photos of the damaged product, and a brief explanation.
- We will guide you through the return process.
We reserve the right to decline a return if the above conditions are not met. For any questions, feel free to contact us. Your satisfaction is our priority!