We are committed to delivering your orders securely and efficiently. Below are the terms and conditions for our delivery process:
1. Delivery Locations
- We deliver to all regions within Greece and internationally, as specified during checkout.
- Please ensure the delivery address provided is accurate and complete to avoid any delays or issues.
2. Shipping Costs
- Shipping fees are calculated at checkout based on the destination and order total.
- Free Shipping: Available for orders exceeding €100 within Greece. Additional conditions may apply for international orders.
3. Order Tracking
- Once your order is dispatched, you will receive a tracking number via email or SMS, allowing you to monitor your shipment’s progress.
4. Damaged or Missing Items
- All orders are securely packaged to prevent damage during transit. In the rare event of a damaged or incomplete delivery:
- Contact us immediately with photos of the damaged product and packaging.
- Refer to our Returns Policy for additional information.
5. Delivery Issues
- If delivery is unsuccessful due to an incorrect address or recipient absence, the courier may attempt redelivery or return the package to us. Any additional costs will be the responsibility of the customer.
6. Special Delivery Requests
- If you have special instructions or require alternative delivery arrangements, please contact our support team before placing your order.